frequently asked questions

Filter by Category

Parking

Yes, we provide ample parking facilities for concert attendees. Please follow event signage and staff instructions for parking guidance.

ADA Ticket Policy

The Sound does have accessible seating in every price range, but be advised it does often sell out. They have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you purchase your tickets.

If you have had an injury or illness that prevents you from using the seat you originally purchased, we strongly recommend calling the venue prior to the day of the show to exchange your purchased tickets for accessible seating. Tickets are based on availability and the venue cannot guarantee we will be able to seat you.

Please remember that accessible seating permits one seat for the guest with the accessible needs and one seat for a companion. All seats require tickets.

Service Animal Policy

Like many venues and other large places of assembly, The Sound has a “no pets” policy.

The Sound policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.

The Sound requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Lost & Found

If you realize you’ve lost an item while still in the amphitheater, please inquire with Security for assistance locating the item. If you discover you’ve lost an item after you’ve left the property, please email [email protected].

Lawn Chair Policy

Lawn chairs are prohibited. Blankets are allowed: Feel free to bring blankets to sit on the grassy areas of our amphitheater. Blankets provide a cozy seating option while ensuring unobstructed views for all attendees.

Bag Policy

To reduce staff contact with guest belongings, The Sound Amphitheater has implemented the following bag policy: they will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6″x6″x6″).

What forms of payment are accepted?

Mastercard, Visa, American Express & Discover are accepted at The Sound Amphitheater box office, all main concession stands and merchandise stands.  The Sound Amphitheater is a fully cashless venue. No checks are accepted. No ATMs are available on site.

Camera Policy

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that they will be allowing cameras in.

Acceptable Forms of ID

We accept physical copies only of government-issued driver’s license, non-driver ID card, or passport. When applicable, minors are not required to show proof of ID.

Cashless Payment Policy

All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay).

Cell Phone Policy

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Child Ticket Policy

For all ages shows, children 2 and under do not require a ticket but must sit on a parent’s lap. Please check age restrictions carefully when purchasing tickets.

Firearms Policy

The Sound does not allow firearms or weapons of any description on the property. This includes the venue and parking lots.

Food and Beverage Policy

Don’t worry about packing your own snacks. Because there’s plenty of food + drinks available on site. Local food trucks will be featured with a variety of food selections at each event.

General Code of Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

Prohibited Items

The following items are not welcome inside of the venue. Please leave these items at home.

  • Lawn chairs or any folding chairs
  • Containers, bottles, cans, liquid containers and coolers
  • Food
  • Backpacks, large purses, and bags (larger than a lunchbox)
  • Umbrellas, strollers (strollers must be checked in at Guest Services)
  • Weapons and fireworks
  • Poles/Sticks of any kind
  • Objects that obstruct another guest’s view
  • Horns, whistles, noisemakers
  • Animals (except service animals for guests with disabilities)
  • Professional cameras, audio and video recording devices (camera policy subject to change based on event/artist)
  • Anything that creates a nuisance or disruption
  • Audio/Video recording devices
  • Illegal substances of any kind
  • Laser pointers
  • Mace/Pepper spray or any other aerosol spray, including bug spray
  • Musical instruments
  • Sharp or dangerous items of any kind
  • Stickers or decals
  • Selfie sticks
  • iPads/Tablets
  • GoPro Cameras
  • Drones
Re-Entry Policy

Re-Entry is not permitted at The Sound except on selected festival events. Ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening you will not be allowed back in without a new ticket.

Service Animal Policy

Like many venues and other large places of assembly, The Sound has a “no pets” policy.

The Sound policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.

The Sound requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Smoking or Vape Policy

Smoking of any kind is not permitted in The Sound Amphitheater.

Inclement Weather Policy

All shows will go on rain or shine. What this means is that if we encounter some wet weather, the show goes on. If there’s rough weather that requires us to temporarily pause the show, we’ll send everyone to their cars until it blows over.

The venue is on-call with a dedicated meteorologist watching the venue’s specific weather conditions and trends and will advise us on when it’s safe to return into the venue.

During this time, you can watch our official social media for updates for when it’s safe to come back and resume the concert.

Important: Don’t leave the concert or parking lot, even if other people decide to, or if you see some venue staff leaving (their shift might be over and that doesn’t mean the concert is cancelled). Please wait until you see an official social post, text message or message board telling you the event is over (most of the time severe weather is temporary and the concert continues later).

The venue will keep our fans notified via our social channels: @thesoundamphitheater

Refund Policy

The Sound has a no refund, no exchange policy on tickets for all shows and events.  We recommend that you not obtain tickets from unauthorized sources, as they may be stolen or counterfeit, and if so, are void.  See Ticketmaster refund policy here.

Resale and Third- Party Ticketing

Tickets can be purchased directly through Ticketmaster or at our Box Office (open at 5PM on show days).

We highly discourage purchasing tickets through third-party sellers as we cannot guarantee the legitimacy of resale tickets.

ADA Ticket Policy

The Sound does have accessible seating in every price range, but be advised it does often sell out. They have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you purchase your tickets.

If you have had an injury or illness that prevents you from using the seat you originally purchased, we strongly recommend calling the venue prior to the day of the show to exchange your purchased tickets for accessible seating. Tickets are based on availability and the venue cannot guarantee we will be able to seat you.

Please remember that accessible seating permits one seat for the guest with the accessible needs and one seat for a companion. All seats require tickets.

Child Ticket Policy

For all ages shows, children 2 and under do not require a ticket but must sit on a parent’s lap. Please check age restrictions carefully when purchasing tickets.

Re-Entry Policy

Re-Entry is not permitted at The Sound except on selected festival events. Ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening you will not be allowed back in without a new ticket.

HOW CAN I BUY TICKETS?

Tickets to most events are available at The Sound Amphitheater box office day of shows or online via enjoythesound.com. Please note additional tax and service fees may apply. Contact Ticketmaster customer service for all ticketing questions.

How do I get presale codes?

Stay in the Loop! Sign Up for Exclusive Updates.

Don’t miss out on the latest news, concert announcements, presale codes, and special offers from The Sound Amphitheater! Sign up for our newsletter today to stay connected and be the first to know about upcoming events. Join our community and let the music come straight to your inbox

rescheduled or cancelled events

Once the event is rescheduled, your original tickets are valid for the new date, no action is necessary. And yes, you will have the same seat that you purchased for the original date.

If you are unable to attend the new date, refunds are available at the original point of purchase up to 30 days prior to the new date.

Unfortunately, some events are unable to reschedule. If your event was canceled, you will receive a refund for your tickets on the original payment method.

Ticketmaster Mobile Ticketing

When you arrive at our gates, show your Ticketmaster QR Code in the Ticketmaster app then get it scanned to enter. No paper tickets required.

For all mobile ticketing questions please reach out to ticketmaster.

How do I use my tickets?

1. Open your Ticketmaster app.

2. Sign into your My Account.

3. Tap My Events and find your order.

4. Tap View Tickets to access your tickets. We recommend adding your tickets to a digital wallet so that you’ll always have your ticket on hand — even without internet connection.

5. Present your tickets to get scanned for entry and you’re in!

buying tickets for a group

Make sure everyone enters together or, for events with transfer enabled, use the app to transfer tickets to everyone before the event.

  • NOTE: Ticket delivery or transfer may be delayed or restricted for some events
What does “General Admission” or “GA” Mean?

General Admission/Lawn means that there are no assigned seats. This section is first-come, first-served. GA Pit tickets are General Admission and standing-room only.