Privacy Policy

Privacy Policy

Welcome to The Sound Amphitheater! This Privacy Policy outlines how we handle your personal data and other information when you interact with our websites or platforms that link to this Privacy Policy (collectively referred to as the "Services"). We explain the types of information we collect, how we use it, our sharing practices, and your options. At The Sound Amphitheater, we are committed to protecting your privacy and ensuring transparency in our data practices.

Information We Collect

We collect information through various means, including directly from you, automatically through our Services, and from third parties. Below, we detail each collection method:

Information You Provide Directly:

Email Updates: When you sign up for email updates, we collect your name, email address, and zip code to send you relevant event updates.
Contact Us: When you reach out to us, we collect your name, email address, and other necessary details to address your inquiry effectively.
Mobile Updates: Signing up for mobile updates allows us to send you automated SMS about concerts and promotions. You can opt-out anytime by replying STOP.
Contest Entry: If you enter a contest, we may collect your name, email address, mailing address, phone number, or other necessary information to contact you about contest results.
Survey Response: Your participation in surveys may entail providing your name, email address, mailing address, phone number, or other details for feedback purposes.
Other Services: Additional information may be required for certain services, as specified during collection.
Automatically Collected Information:

Technical Data: We gather device information, internet connection details, and IP addresses when you access our Services.
Cookies and Tracking Technologies: Our Services use cookies, both session-based and persistent, to enhance your browsing experience. You can adjust your browser settings to manage cookie preferences.
We utilize this information for analysis, service provision, administration, improvement, and marketing purposes.

How We Use Your Information

In addition to the purposes mentioned above, we may use your information to safeguard our interests, maintain security, prevent abuse, comply with legal obligations, enhance products and services, develop new offerings, enforce agreements, and with your consent.

Legal Bases for Processing

Our processing activities are based on legal grounds such as consent, contractual obligations, legal compliance, and legitimate interests.

Third Parties

You may interact with our Services through social media platforms or third-party applications, subject to their respective privacy policies. Third parties may also employ cookies or similar technologies for advertising and analytics.

Sharing Your Information

We may share your information with affiliates, partners, service providers, and other third parties for various purposes outlined in this Privacy Policy or with your consent. Additionally, we may disclose information to comply with legal obligations or protect our rights and interests.

More About Analytics and Advertising

Third-party analytics providers help us track user interactions, while third-party advertisers may use cookies for personalized advertising. We advise reviewing third-party privacy policies for details on data practices.

Third-Party Platforms and Social Media

Our Privacy Policy applies solely to our Services, excluding third-party platforms or websites. Links to external sites are provided for your convenience, and we recommend reviewing their privacy policies independently.

Cross-Border Transfers

In some cases, we may transfer information to countries with differing data protection laws. For transfers from the European Economic Area (EEA), appropriate safeguards are in place to ensure data protection.

Data Retention

We retain information for necessary durations based on contractual, legal, or legitimate purposes. After the retention period, we may delete, aggregate, or anonymize data.

Security

We implement reasonable measures to protect your information, although complete security cannot be guaranteed. You play a crucial role in safeguarding your account information.

Children

Our Services are not directed at children. If you believe a child has provided information to us, please contact us for prompt action.

Your Choices and Rights

You can manage cookies through your browser settings, but note that disabling cookies may affect Service functionality. We don’t control third-party data collection for interest-based advertising, but opt-out options are available.

You have rights to access, correct, export, delete, restrict processing, or object to processing of your personal information, as permitted by law. Contact us to exercise these rights.

Changes to This Privacy Policy

We encourage periodic review of this Privacy Policy for updates. Material changes will be communicated in accordance with applicable laws.

Contact Us

If you have questions, comments, or wish to exercise your rights, please contact us at [email protected].

Ticket Terms

Lastly, please review our ticket terms regarding event attendance and related policies.
No refunds, no exchanges. Event date and time subject to change.

In the event of a cancellation, the face value of each ticket (less any discounts and/or rebates) is wholly refundable to the original purchaser for a period of up to thirty (30) days, unless local statute states otherwise. Complimentary tickets have no value.

In the event of a postponement, refunds will be available for 30 days after the postponement announcement. The face value of the ticket will be eligible for the refund; however, any fees above and beyond the face value of each ticket are non-refundable.

Any individual attending an event by license of this/these ticket(s), hereby voluntarily assumes all risks incidental to the event for which the ticket is issued, including but not limited to, the risk of contracting a communicable disease as a direct or indirect result of the actions of his/herself and/or another individual. For avoidance of doubt, the term “communicable disease shall include COVID-19. Holder expressly releases the management, facility, event promoter, artists, contractors, and all their respective agents and employees from any claims arising as a result of attending said event.

Management reserves the right, without refund of any portion of the face value of this or any ticket, to deny entry to, or eject from, the event any individual deemed to be disorderly, or posing a risk to the general public. Such assessment is at the sole discretion of the event management.

This, or any, ticket may be revoked at any time, and entry to event denied, upon full refund of the face value of said ticket, less ticketing fees, refunds and/or cash discounts.